We would love to hear from you! Do get in touch via the form or phone
number, or alternatively come in to see us in person.
Voice Message 01737 247 090
Office Address: Sweethaven House, Trehaven Parade
Woodhatch, Reigate, Surrey, RH2 7LL
It is our mission to ensure that we offer the best possible range of ICT products and services alongside in-depth
consultation and advice that ensures your specific ICT requirements are achieved. Awards or not, we target excellence.
Position: Business Development & Marketing Manager
Background: Melissa has over 7 years’ experience within media, business development and project management. During this time she has worked with large media groups including the BBC and the Financial Times. Before joining Sweethaven, Melissa was previously responsible for the Latin American portfolio and the Production team at an international oil and gas events group. Melissa has a 1st class degree in English Literature & Spanish from Exeter University.
Best thing about working at Sweethaven: The team here and the opportunity to be part of an exciting, growing company.
Hobbies & Interests: Sports of all kinds and travelling.
Random Fact: Melissa is allergic to insects (not scared, actually allergic!)
Position: Sales & Operations Manager
Background: Mark has evolved with the business and has vast experience of identifying what educational institutions require and matching the very best solution accordingly.
Best thing about working at Sweethaven: Seeing the business continue to grow and evolve. Visiting sites and seeing our solutions in use.
Hobbies & Interests: Cycling & DJ’ing
Random Fact: Mark volunteered for Surrey Police for 5 years as a Special Constable
Position: Technical Operations Manager
Best thing about working at Sweethaven: Being surrounded by a fantastic team of knowledgable and hard working individuals.
Hobbies & Interests: Music Production, Formula 1, Cycling
Random Fact: My dog sounds like a cross between a pig and a duck when he is breathing heavily
Position: Head of Technical Development & Solutions
Relevant Qualifications: 8 years working in the IT industry. Microsoft Certified Professional; Microsoft Certified Systems Administrator; Smart Factory Trained Technician
Best thing about working at Sweethaven: Making such a big difference to pupil’s learning in the local community
Hobbies & Interests: Darts competitions & youth programme volunteering
Position: Head of Customer Service and Product Delivery
Best thing about working at Sweethaven: The team, a very welcoming, supportive and knowledgeable group of people who have made my first week at Sweethaven most enjoyable.
Hobbies & Interests: I love travelling the world, exploring new places and learning about different cultures. I also love trips to the theatre and spending time with friends and family.
Random Fact: I have never had my hair cut short, even when growing up as a child.
Position: Education Account Manager
Best thing about working at Sweethaven: Friendly and supportive team. I also enjoy the ability to help organisations enhance their IT Infrastructure to improve their business functionality.
Hobbies & Interests: Photography.
Random Fact: I’ve taken over 25,000 photos on my camera.
Position: Digital Marketing Executive
Best thing about working at Sweethaven: Learning so much around a great team.
Hobbies & Interests: Football, Basketball, American Football and music.
Random Fact: I love to travel. My favourite destination has been Bermuda.
Position: Apprentice Account Manager
Best thing about working at Sweethaven: Being in a vibrant working environment and learning something new everyday.
Hobbies & Interests: Going out with friends, playing and watching football.
Random Fact: I attend Yoga classes every Wednesday.
Position: Accounts Apprentice
Best thing about working at Sweethaven: Working with great colleagues.
Hobbies & Interests: Football and American Football
Random Fact: National champion at flag football 2015.
Position: Company Mascot.
Best thing about working at Sweethaven: The attention and treats.
Hobbies & Interests: Going for walks, playing and barking.
Random Fact: I sound like a cross between a pig and duck when I breath heavily.
Position: Team Leader
Best thing about working at Sweethaven: Being in the loop and moving with technology and expanding knowledge on a regular basis.
Hobbies & Interests: Socializing, Football, Technology and Drawing.
Random Fact: My favourite food is Egg.
Position: 2nd Line Technician
Best thing about working at Sweethaven: Being part of a dedicated & hard working team.
Hobbies & Interests: F1, Gaming and Guitar.
Random Fact: When Hippos are upset their sweat turns red.
Position: 3rd Line Technician
Best thing about working at Sweethaven: The colleagues and work environment.
Hobbies & Interests: Cars.
Random Fact: I am the human Eiffel Tower (tall)
Position: 1st Line Technician
Best thing about working at Sweethaven: Solving people’s problems and improving yourself at the same time.
Hobbies & Interests: Gaming and boxing, I also help out with charity work.
Random Fact: I could swim before I could walk.
Position: 1st Line Technician
Best thing about working at Sweethaven: The best thing in Sweethaven is working with a brilliant and supporting team!
Hobbies & Interests: My biggest hobby is RuneScape maxed since 2016
Random Fact: People love calling me Aldi for some reason…
Position: 1st Line Technician
Best thing about working at Sweethaven: Working with some brilliant people and learning and thriving as a team.
Hobbies & Interests: I enjoy Comics, Movies, Video Games,
Random Fact: Gallant by name, Gallant by nature.
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Paul has been at the helm of Sweethaven’s evolution and growth ever since Day One back in January 1977!
Over the past 40 years, he has ensured that the principles of the business have remained the same, with a focus on great service delivered with a personal touch and competitively priced product. From high end specialisation for individual projects right through to complete outsourced IT departments, Paul loves all aspects of the business and strongly believes that it is this complete IT approach that enables the well-rounded consultative advice that the Sweethaven team provides to its clients.
Paul is a firm believer in investment in people and constantly ensures training for all members of the team, from apprentices through to managers. He even makes sure to include himself in the training sessions! He has instilled a strong team ethos that there is always more to learn in the ICT industry and continually encourages the forward-thinking, innovative ideas that have earned Sweethaven its strong reputation to date.
In his spare time Paul enjoys squash, fishing and (controversially) watching Chelsea matches. His love of travelling has seen him traverse over 57 countries to date… and the list is still growing!
Sweethaven Computers LIMITED
Privacy Notice
BACKGROUND:
Sweethaven Computers Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, employees, contractors and suppliers, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Sweethaven Computers Limited is a company limited by guarantee in England and Wales and is a trading company of Sweethaven Computers, a partnership established in 1977. We are an independent supplier of Information Technology goods and services.
Our address is: Sweethaven House, 1a Trehaven Parade, Reigate, Surrey RH2 7LL
Company registration number: 08905314
We have identified that we do not satisfy the requirements under the GDPR where a Data Protection Officer is mandated. However, we have identified a single contact (the Information Officer) for all queries, complaints and correspondence relating to data protection. They are responsible for controlling and assessing the risk to personal data within our company, and for ensuring that we comply with the relevant legislation.
Information Officer: Mark Fuller
Email address: dataprotection@sweethaven.co.uk .
Telephone number: 01737 247090.
Postal Address:
ATTN: M. Fuller – DATA PROTECTION
Sweethaven House
1A Trehaven Parade
Reigate
Surrey
RH2 7LL
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
We may also collect and process the following personal data of prospective, current and past employees:
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one (or more) of the following purposes:
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out and to object to us processing your data in this way.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. A full data retention schedule is available on request. As an illustration, some of the purposes (and retention periods) for keeping personal data are listed below:
Where possible, information will be stored and processed within the United Kingdom and if not, within the EEA.
However, we may need to store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows:
We may share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA. The following safeguards are applied to such transfers:
Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
We may share your personal data with other companies for the purposes of registering you for their services. Examples include software and online services that we are supplying to you under a contract or have sold to you, for instance with Microsoft. We will always ask you before doing this.
Sweethaven Computers Limited also trades as a partnership (under the name Sweethaven Computers). PR and MR Rambridge t/a Sweethaven Computers have binding contracts in place with Sweethaven Computers Limited to guarantee the secure, lawful processing of data. Both companies share ownership, policies, resources, premises and employees. The Privacy Notice for PR and MR Rambridge t/a Sweethaven Computers is currently identical to this Privacy Notice, except for this paragraph. Your data may be shared with PR and MR Rambridge t/a Sweethaven Computers where necessary as a supplier to Sweethaven Computers Limited only as described in this Privacy Notice and governed by the binding contract between the two group companies. Copies of this binding agreement, and the Privacy Notice of PR and MR Rambridge t/a Sweethaven Computers, are available on request.
We may sometimes contract with the following types of third parties in order to supply products and/or services to you and to operate our business. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. These parties include:
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Mark Fuller – DATA PROTECTION):
Email address: dataprotection@sweethaven.co.uk.
Telephone number: 01737 247090.
Postal Address: Sweethaven House, 1A Trehaven Parade, Reigate, Surrey RH2 7LL.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our websites.
Last Updated: 24/05/2018
Sweethaven Computers LIMITED
Privacy Notice
BACKGROUND:
Sweethaven Computers Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, employees, contractors and suppliers, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Sweethaven Computers Limited is a company limited by guarantee in England and Wales and is a trading company of Sweethaven Computers, a partnership established in 1977. We are an independent supplier of Information Technology goods and services.
Our address is: Sweethaven House, 1a Trehaven Parade, Reigate, Surrey RH2 7LL
Company registration number: 08905314
We have identified that we do not satisfy the requirements under the GDPR where a Data Protection Officer is mandated. However, we have identified a single contact (the Information Officer) for all queries, complaints and correspondence relating to data protection. They are responsible for controlling and assessing the risk to personal data within our company, and for ensuring that we comply with the relevant legislation.
Information Officer: Mark Fuller
Email address: dataprotection@sweethaven.co.uk .
Telephone number: 01737 247090.
Postal Address:
ATTN: M. Fuller – DATA PROTECTION
Sweethaven House
1A Trehaven Parade
Reigate
Surrey
RH2 7LL
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
We may also collect and process the following personal data of prospective, current and past employees:
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one (or more) of the following purposes:
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out and to object to us processing your data in this way.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. A full data retention schedule is available on request. As an illustration, some of the purposes (and retention periods) for keeping personal data are listed below:
Where possible, information will be stored and processed within the United Kingdom and if not, within the EEA.
However, we may need to store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows:
We may share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA. The following safeguards are applied to such transfers:
Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
We may share your personal data with other companies for the purposes of registering you for their services. Examples include software and online services that we are supplying to you under a contract or have sold to you, for instance with Microsoft. We will always ask you before doing this.
Sweethaven Computers Limited also trades as a partnership (under the name Sweethaven Computers). PR and MR Rambridge t/a Sweethaven Computers have binding contracts in place with Sweethaven Computers Limited to guarantee the secure, lawful processing of data. Both companies share ownership, policies, resources, premises and employees. The Privacy Notice for PR and MR Rambridge t/a Sweethaven Computers is currently identical to this Privacy Notice, except for this paragraph. Your data may be shared with PR and MR Rambridge t/a Sweethaven Computers where necessary as a supplier to Sweethaven Computers Limited only as described in this Privacy Notice and governed by the binding contract between the two group companies. Copies of this binding agreement, and the Privacy Notice of PR and MR Rambridge t/a Sweethaven Computers, are available on request.
We may sometimes contract with the following types of third parties in order to supply products and/or services to you and to operate our business. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. These parties include:
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Mark Fuller – DATA PROTECTION):
Email address: dataprotection@sweethaven.co.uk.
Telephone number: 01737 247090.
Postal Address: Sweethaven House, 1A Trehaven Parade, Reigate, Surrey RH2 7LL.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our websites.
Last Updated: 24/05/2018
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