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Technical Support: 08448 465962

Sweethaven Computers Education Support Services

The Complete IT Solution for Education.

Sweethaven Computers work with a lot of local schools to provide a cost effective IT support and supply package. We offer a complete IT solution from full technical cover to free account management to review your IT strategy and offer the benefit of our local school experience.

Recycle your old computing equipment we'll collect for FREE for over 40 units

24 Hour Server Monitoring

Dedicated Account Management

cogs
We install electronic monitoring of your server to give us the power to identify potential problems before they become catastrophic. This constant monitoring of your server reports to a summary screen here at Sweethaven Computers where we are notified of problems and even events that may lead to problems. Below is an example of some of the services monitored:

Back Up
We get a warning if your back up does not complete satisfactorily
Hard Drive Health
Monitored to see if there is likely failure or indeed unusual activity leading to faster than usual reduction in available space
Virus Definition Updates
Monitored to ensure the server and workstations update
Windows Updates
Monitored and installed on the server and deployed to workstations using WSUS
Windows Services
If some of the Windows Server Services fail or do not restart properly.

service bell As well as system monitoring and regular technical contact and presence you will have dedicated account management to discuss systems, any areas of concern and possible improvements with analysis.

Nominated Technical Contact. We provide education specialist account management.

Your Number 1 Contact
Your number one nominated technician will be your first point of contact but there will also be a number two in case he is absent as well as an ever growing team here at Sweethaven Computers.

Microsoft Certified Engineers
Sweethaven Computers is Microsoft Certified, we take training of our employees seriously and yet deliver a cost effective solution.

Regular On Site Attendance

Our package includes a regular presence in your school to support teachers so they can worry about IT less and teach more.

Help Desk System

Emergency On Site Call Outs

Teachers, normally through a nominated person at the school, can log problems as they occur on our help desk system. Normally these will be looked at upon our next visit to the school unless it is of an urgent nature. Some problems can often be solved remotely

In the event of major system or server failure or indeed the notification from our monitoring of an imminent problem, we will attend on site in a timely manner. Being a local company our response times are unsurpassed.

Education Specialist Knowledge

Microsoft Certified Education Solutions Provider

We have spent some time undertaking Microsoft training so that we have the experience to offer a number of licensed solutions for your school.

Advice By Experienced Engineers

Sweethaven Computers has been looking after schools for many years and built up a wealth of experience and understanding

Working Knowledge and Experience With Local Schools

We work with a number of schools locally to build up knowledge of what works

Cisco UC320W-FXO-K9

Cisco Unified Communications 320W

Cisco UC320W

Voicemail and automated attendant
Voice to email notification
Support for Cisco SPA300 and SPA500 Series IP Phones
Supports for up to 12 public switched telephone network (PSTN) lines (FXO)
Licenses up to 24 phones
Web-based configuration utility
4-port Gigabit Ethernet switch with VLAN support
Gigabit Ethernet WAN port
Built-in 802.11b/g/n access point
wireless desktop phone support
Ideal for small business
Mfr. Part Number: UC540-FXO-K9

£499.17 ex VAT

£599.00 Inc VAT

PC Cleaning Service

Following a number of pc failures recently due to dirt and dust and the reported failure of projectors for the same reason, Sweethaven Computers have introduced a cost effective cleaning service.