The Sweethaven Computers EPSON Express Centre provides customers with access to free, face-to-face problem assessment and advice from EPSON-trained professionals. Depending on the diagnosis, you will benefit from simple trouble-shooting, speedy product repair or even replacement. Sweethaven Computers EPSON Express Centre stocks a comprehensive range of retail consumables and accessories to get your printer restocked with ink and paper, or to upgrade it to match your latest printing set-up.
| Inkjet Printers | Scanners |
|---|---|
|
Stylus C40SX Stylus C40UX Stylus C40+ Stylus C42UX Stylus C42 Stylus C44UX Stylus C44+ Stylus C46 Stylus C60 Stylus C62 Stylus C64 Stylus C66 Stylus C82 Stylus C86 Stylus Photo 890 Stylus Photo 895 Stylus Photo 900 Stylus Photo 915 Stylus Photo 925 Stylus Photo 935 Stylus CX3200 Stylus CX3600 Stylus CX5200 Stylus CX5400 Stylus CX6600 RX420 RX620 |
Perfection 660 Perfection 1250 Perfection 1250 Photo Perfection 1260 Perfection 1260 Photo Perfection 1650 Perfection 1650 Photo Perfection 1660 Photo Perfection 2400 Photo Perfection 2450 Photo Perfection 3200 Photo |
The new warranty applies to the following EPSON products:
How the EPSON Express Service Centre works
If you are experiencing a problem with your new EPSON Stylus inkjet, simply visit your nearest EPSON Express Service Centre and EPSON-trained staff will put the following step-by-step process into action:
- Warranty confirmed. Your proof of purchase and warranty details will be required to confirm the date of purchase of your printer.
- Reported problem investigated. The printer will be examined and the extent of the problem and possible causes assessed.
- First possible resolution - problem solved for original printer. If no service parts or assembly changes are required, the problem will be cleared. For driver related problems, a copy of the latest EPSON print driver can be provided. There will be no fee for repair or evaluation
- Second possible resolution - printer replaced. If the problem cannot be fixed on the original printer, a permanent replacement will be offered (or you can be referred to the nearest accredited EPSON Service Provider)
- Warranty administration. At the conclusion of the process, the EPSON Express service centre will complete a comprehensive service form, and you will be asked to sign and confirm your satisfaction, and to add any additional comments. All existing proof of purchase and warranty details will then be updated accordingly
Backing up the system - a Fast-track solution
Stocks of replacement printers will be monitored and reviewed regularly, but should a permanent exchange printer not be available, you will be offered either of the following Fast-track solutions:
- Fast-track product exchange. A replacement product will be despatched from EPSON to the Express Service Centre within 24 hours (EPSON will inform the Service Centre within three working hours if this is not possible)
- Fast-track upgrade. In urgent situations where a Fast-track replacement product is not available, EPSON may authorise an upgrade to the next suitable replacement